website privacy policy

Effective Date: 4/28/21; Updated: 5/25/21

Welcome! Artisanal Consulting LLC (“Company” or “we”) respect your privacy and are committed to protecting it through our compliance with this Privacy Policy (the “Policy”). This Policy describes the types of information we may collect from you or that you may provide when you visit the website, artisanalconsulting.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy applies to information we collect: (1) on this Website and mobile versions of this Website; (2) in email, text, and other electronic messages between you and this Website; and (3) when you interact with our advertising on third-party websites and services, only if those applications or advertising include links to this Policy.

It does not apply to information collected by: (1) Us offline or through any other means, including on any other website operated by Company or any third party; or (2) any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you consent to process Personal Information and Personal Data in accordance with this Policy. This Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

1.       Your Consent

By visiting and using this Website, you assent to the terms and conditions of this Policy, as well as our Terms and Conditions, all disclaimers, and other terms and conditions that appear elsewhere on our Website. Your use of this Website, therefore, constitutes your affirmative consent to our collecting, use, and disclosure of information, including, without limitation Personal Information (as defined below) and Personal Data (as defined below) as detailed in this Policy.

3.       Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information: that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (as defined under the California Consumer Privacy Act (CCPA)) or personal information, including any factual or subjective information, recorded or not, about an identifiable individual (as defined under the Personal Information Protection and Electronic Documents Act (PIPEDA)) (collectively, “Personal Information”); or information relating to an identified or identifiable natural person (“Personal Data” as defined under the General Data Protection Regulation (GDPR)).

The categories of Personal Information and Personal Data that we collect include:

• Your name, company, telephone number, and email address;

• Records of the purchases you have made on our Website or through our services;

• Information you voluntarily provide via social media platforms or on our Website;

• Your IP address, device, browser information; your browsing and search history and interaction on our Website, including geolocation information regarding the location from which you have accessed our Website or our services, as well as referring and exiting webpages.

We collect this information:

• Directly from you when you provide it to us on our through our Website, for example, when you submit a “Contact” form through our Website.

• Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

• From third parties, for example, Squarespace (a website building and hosting company), Google Analytics (a web and traffic analytics tool), Google reCAPTCHA (an application programing interface (“API”) to distinguish human and automated access to our Website), and Mailchimp (an API for email delivery).

We discuss these categories in more detail below.

A.      Information You Provide to Us

The collection of information, including Personal Information and Personal Data, is necessary for us to process and complete any transactions between our Website and you. The information we collect on or through our Website may include:

• Information that you provide by filling in forms on our Website. This includes Personal Information or Personal Data provided at the time you submit a “Contact” form through our Website, or requesting further services. We may also ask you for information when you report a problem with our Website.

• Records and copies of your correspondence (including email addresses), if you contact us.

• Your search queries on the Website.

With your written permission, we may post your testimonials on public areas of this Website and connected with this Website such as Company’s social media platforms (collectively, “Testimonials”). We cannot and do not guarantee how your Testimonials will be viewed by the public as no security measures are perfect or impenetrable.

B.      Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.

• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include Personal Information or Personal Data or we may maintain it or associate it with Personal Information or Personal Data we collect in other ways or receive from third parties. Specifically, our Website is hosted by Squarespace, which collects Personal Information and Personal Data when you visit our Website. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size, usage patterns, and trends.

• Store information about your browser, network, IP address, and device, allowing us to customize our Website according to your individual interests.

• Speed up your searches.

• Recognize you when you return to our Website.

• Track users’ movements around the Website.

• Administer the Website.

• Track web pages you visited prior to coming to our Website.

Squarespace needs the above information to run our Website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

The technologies we use for this automatic data collection may include:The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept all or some browser cookies by activating the appropriate setting on your browser. However, if you select this setting, some parts of the Website may them be inaccessible or not function properly. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

• Web Beacons. Pages of our the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

C.      How We Respond to Do Not Track Signals

Some Internet browsers incorporate a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Each browser communicates "Do Not Track" signals to websites differently, making it unworkable to honor each and every request correctly. In order to alleviate any communication error between browsers and website, we do not respond to "Do Not Track" signals at this time. As the technology and communication between browser and website improves, we will reevaluate the ability to honor "Do Not Track" signals and may make changes to our policy. For more information about “Do Not Track,” please visit the Future of Privacy Forum, an industry-supported Washington, D.C. think tank and advocacy group, located at www.allaboutdnt.com.

D.      Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications on the Website are served by third-parties, including website and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your Personal Information or Personal Data or they may collect information, including Personal Information or Personal Data, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly as they may provide you with ways to choose not to have your information collected or used this way. You can also opt-out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

4.       How We Use Your Information

We use or disclose information that we collect about you or that you provide to us, including any Personal Information or Personal Data for one or more of the following purposes:

• To present and administer our Website and its contents to you; and to operate, evaluate, and improve the Website and its contents.

• To help maintain the safety, security, and integrity of our Website, our services, and business.

• To provide you with information or services that you request from us.

• To process and respond your requests, inquiries, applications, transactions, and payments, including to investigate and address your concerns and monitor and improve our responses, and to prevent transactional fraud.

• To provide and deliver to you with newsletters, marketing, or promotional materials and other information about our services that may be of interest to you. If you do not want us to use your Personal Information or Personal Data this way, please do not check the “Opt-In” box on the “Contact” page.

• For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.

• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users is among the assets transferred.

• As described to you when collecting your Personal Information or Personal Data or as otherwise set forth in the CCPA.

• To notify you about changes to our Website or any services we offer or provide though it.

• In any other way we may describe when you provide the information.

• To fulfill any other purpose for which you provide it.

• For any other purpose with your consent.

We currently do not display advertisements from non-affiliated third parties upon which you can click or otherwise interact.

We will not collect additional categories of Personal Information or Personal Data, or use the Personal Information or Personal Data we collected for materially different, unrelated, or incompatible purposes without providing you notice.

6.       Disclosure of Your Information

A.      General

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose Personal Information or Personal Data that we collect or you provide as described in this Policy for the following business purposes:

• To our subsidiaries and affiliates.

• To contractors, service providers, and other third parties (such as Google Analytics and Google reCAPTCHA) we use to support our business (collectively, “Service Providers”).

• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information or Personal Data held by Company about our Website users is among the assets transferred.

• To fulfill the purpose for which you provide it.

• For any other purpose disclosed by us when you provide the information.

• With your consent.

For Californian Residents. We may also disclose your Personal Information under the CCPA:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

• To enforce or apply our Terms and Conditions, www.artisanalconsulting.com/terms, and other agreements, including for billing and collection purposes.

• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

When we disclose Personal Information for a business purpose under the CCPA, we enter a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not use it for any purpose except performing the contract. The CCPA prohibits third parties who purchase the Personal Information we hold from reselling it unless you have received explicit notice and an opportunity to opt-out of further sales.

For Canadian Residents. Your Personal Information will not be sold and will only be disclosed to third parties as set forth in this Policy for the purposes we have described. We currently process Personal Information using third-party service providers in the United States. When we use third parties to process Personal Information outside of Canada, it is subject to the laws of that foreign jurisdiction, and may be accessible to that jurisdiction’s governments, courts, or law enforcement or regulatory agencies.

B.      Limitation on Renting, Selling, and Sharing Personal Information

Other than the foregoing disclosures, in the preceding twelve (12) months, we have not rented, sold, or shared Personal Information with other people or nonaffiliated companies for their direct marketing purposes in any of the categories found in Section 7A below.

7.       Your Rights and Choices as a California Resident (CCPA)

A consumer’s online privacy rights vary from jurisdiction to jurisdiction. We take our guidance from the CCPA, the GDPR, the PIPEDA, and other applicable federal laws, rules, and regulations that provide specific rights and choices regarding Personal Information and Personal Data. This section describes those rights and how you may exercise those rights.  Please note that some rights may only be available to users who are residents of California or residents or citizens of the EEA or Canada. 

A.      Right to Know and Data Portability Rights

Under the CCPA, California residents have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past twelve (12) months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights below), we will disclose to you: (a) the categories of Personal Information we collected about you; (b) the categories of sources for the Personal Information we collected about you; (c) our business or commercial purpose for collecting that Personal Information; (d) the categories of third parties with whom we share that Personal Information; (e) the specific pieces of Personal Information we collected about you (also called a data portability request); and/or (f) if we disclosed your Personal Information for a business purpose, we will identify the Personal Information categories that each category of recipient obtained. Please note that we do not provide these access and data portability rights for business-to-business Personal Information.

Personal Information does not include: (a) publicly available information from government records; (b) de-identified or aggregate consumer information; (c) information excluded from the scope of the CCPA, or (d) business-to-business personal information.

The CCPA identifies eleven (11) categories of Personal Information and requires online businesses to disclose which of those categories have been collected from their consumers within the preceding twelve (12) months. Accordingly, our Website has collected the following categories of Personal Information from its consumers within the last twelve (12) months:

B.      Deletion Request Rights

California residents also have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights below), we will delete (and direct our Service Providers to delete) your Personal Information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our Service Providers to: (a) complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you; (b) detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities; (c) debug products to identify and repair errors that impair existing intended functionality; (d) exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law; (e) comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.); (f) engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent; (g) enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us; (h) comply with a legal obligation; and/or (i) make other internal and lawful uses of the Personal Information that are compatible with the context in which you provide it. Please note that we also do not provide these deletions rights for business-to-business Personal Information.

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must: (a) provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative, which may include: providing your mobile number, full legal name, email address, and/or any other reasonably requested information; and (b) describing your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. Please note that we will only use the Personal Information provided in your request to verify the requestor’s identity or authority to make it.

D.      Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (no later than ninety (90) days from receipt), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to your contact information associated with that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

E.       Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not: (a) deny you goods or services; (b) charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties; (c) provide you a different level or quality of goods or services; or (d) suggest that you may receive a different price or rate for goods or services or different level or quality of goods or services. However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your Personal Information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

8.       Your Data Protection Rights Under the General Data Protection Regulation (GDPR)

If you are a resident of or located within the EEA, you have certain additional data protection rights. These rights include:

• The right to access, update, or delete the information we have on you. Whenever made possible, you can access, update, or request deletion of your Personal Data by contacting us at the contact information below.

• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

• The right to object. You have the right to object to our processing of your Personal Data.

• The right of restriction. You have the right to request that we restrict the processing of your Personal Data.

• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.

• The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

A.      Legal Basis for Processing Personal Information Under GDPR

In some instances, Company is a Controller of Personal Data; and in other instances, Company may be a processor of Personal Data. Company’s legal basis for collecting and using the Personal Data described in this Policy depends on the Personal Data we collect and the specific context in which we collect it.

• We may collect or process your Personal Data because:

• We need to provide a service to you;

• You have given us your consent to do so;

• The processing is in our legitimate interests and it is not overridden by your rights; or

• To comply with the law.

B.      Retention of Information

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your Information to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Personal Data and usage data for internal analysis purposes. Usage Data is data collected automatically either generated by the use of the Website or from the Website infrastructure itself (for example, the duration of a page visit). Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Website or we are legally obligated to retain this data for longer periods.

C.      Disclosure of Personal Data

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency) and law enforcement.

D.      Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation;

• To protect and defend the rights or property of Company;

• To prevent or investigate possible wrongdoing in connection with a service;

• To protect the personal safety of users of a service or the public; and/or

• To protect against legal liability.

E.       Exercising Your Rights Under GDPR

If applicable, you may exercise any of your rights under the GDPR by submitting a verifiable data subject request to us by using the details in the Contact Information  section below. You may make a request related to your Personal Data or on behalf of someone for which you have authorization. You must include your full name, email address, and attest to the fact that you are a citizen or resident of the EEA by including your country of citizenship or residence in your request. We may require you to confirm your identity and/or legal standing for the request as well as your residency in the EEA in order to obtain the information.

F.       Response Timing Under GDPR

We endeavor to respond to a verifiable consumer request within thirty (30) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option.

Please note that we will ask you to verify your identity before responding to such requests, and we may deny your request if we are unable to verify your identity or authority to make the request.

9.       Your Rights under the Personal Information Protection and Electronic Documents Act (PIPEDA)

If you are a resident of or located within Canada, you have certain data protection rights.

Upon request received by us in writing, you shall be informed of the existence, use, and disclosure of your Personal Information records and shall be given access to that information. Requests to access personal information should be directed to our Privacy Officer, who may be reached as set forth in the Contact Information section below.

Requests must be made in writing by mail or by e-mail. You may be required to verify your identity in order to access your personal information. Any such identity documentation provided shall be used for verification purposes only. We respond to requests for access to personal information within thirty (30) days of receipt of the request, or as may be permitted in accordance with applicable privacy legislation. A fee for reasonable costs incurred may be charged when responding to more complex requests, if authorized by law. You will be informed of the applicable fee. Requested information will be provided in a form that is generally understandable. You are permitted either to view the original record, or to request a copy, subject to limitations as permitted or required by law. To preserve the integrity of the record and to ensure that documents are not removed, if you wish to view an original record you may do so at our head office and under the supervision of designated personnel.

Personal Information shall be kept as accurate, complete, and up-to-date as necessary for the purposes for which it is to be used. To this end, you should ensure that the Personal Information, which you have provided us, is as accurate, complete and up-to-date as possible. 

You have the right to challenge the accuracy and completeness of your Personal Information, which is maintained by us, and to have it amended as appropriate. If you are seeking a correction or amendment to your Personal Information direct your request in writing to the Privacy Officer, who may be reached as set forth in the Contact Information section below.

All formal requests to amend Personal Information must be accompanied by appropriate supporting documentation. Our Privacy Officer will manage any exceptions. The amended information will be transmitted to third parties, as appropriate.

If you are not satisfied with the results of the request, you have the right to seek the assistance of the privacy commissioner in your province of residence.

12.    Transfers of Information

When you use the Website, information, including Personal Information and Personal Data, will be stored (to the extent allowable by applicable law) and processed by our Service Providers in the United States as we are a California based company. If you are visiting the Website from a location outside of the United States, your connection will be through and to servers located in the United States. All information you receive from the Website will be created on servers located in the United States, and all information you provide will be maintained on web servers and systems located within the United States. The data protection laws in the United States may differ from those of the country in which you are located, and your information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States. As such, you consent to the collection, storage, processing, and transfer of your information in and to the United States, including Personal Information and Personal Data, as described above. Please note that our Service Providers may collect, store, process and transfer information, including Personal Information and Personal Data, in the United States and elsewhere whose laws may materially differ from the jurisdiction in which you reside. When we transfer your information, including Personal Information, we will protect said information as described in this Policy.

We will take all the steps reasonably necessary to ensure that your Personal Information and Personal Data is treated securely and in accordance with this Policy and no transfer of your Personal Information or Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

13.    Third-Party Websites and Their Links to Their Privacy Policy

Our Policy does not apply to the practices of other websites that are not owned, operated, or controlled by us or our affiliates or people that we do not employ or manage. Accordingly, this Policy is only applicable to this Website, and not to any other websites that you may be able to access from here including, without limitation, any links to third party websites, each of which may have data collection, storage, and use practices and policies that differ materially from this Policy. As such, when you leave this Website via a link or enable a third-party service, such online services may collect Personal Information or Personal Data about you. Accordingly, if you use any of these links, you will leave this Website and enter a third-party website entirely at your own risk. Please review the privacy policies for all third-party websites for more information about those privacy policies that apply to your use of those third-party websites. We do not and cannot control the websites, applications, or other services that are operated by these third parties. We are not responsible for the privacy practices or the content of any other website but our own. Thus, you should check the privacy policy of the applicable third-party service. We therefore disclaim all liability for third party actions, including, without limitation, actions relate to the use or disclosure of Personal Information or Personal Data by third parties, and, likewise, cannot be held liable or responsible for any third-party website, its materials, content, or information contained thereon.

14.    Changes to Our Privacy Policy

We reserve the right to amend this Policy at our discretion and at any time. When we make changes to this Policy, we will post the updated privacy policy on the Website and update the privacy policy’s effective date at the top of the page. If we make material changes to how we treat our users’ Personal Information or Personal Data, we will notify you by email to the email address we have on file for you and/or through a notice on the Website home page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.